How we handle your information.

Quantum Connect AI ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Voice AI, CRM intelligence, automation services, and related platforms.

We collect information that you provide directly to us, information collected automatically, and service-specific data to deliver our comprehensive automation and CRM intelligence platform.

Personal Information

• Contact information (name, email, phone number)
• Business and company details
• Account credentials and authentication data
• Payment and billing information
• CRM and customer data you provide

Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage data and analytics
• Communication logs and AI interaction data

Service-Specific Data

• Voice AI call recordings and transcripts (with consent)
• SMS, iMessage, and email communication logs
• Lead generation and acquisition data
• Funnel, dashboard, and workflow configurations

We use the information we collect to provide, maintain, and improve our services:

• Deliver Voice AI, CRM intelligence, and automation services
• Process and manage your account and subscriptions
• Provide human support and personalized consulting
• Analyze marketing, sales, and support performance
• Generate leads and manage customer acquisition
• Execute phone, SMS, iMessage, and email automations
• Manage API integrations with your platforms
• Improve our AI models and service quality
• Comply with legal obligations and protect against fraud

Security Measures

• Industry-standard encryption for data in transit and at rest
• Secure cloud infrastructure with regular backups
• Multi-factor authentication options
• Regular security audits and penetration testing

Your data is stored on secure servers in the United States. Our operations are based in Meridian, Idaho, and we comply with all applicable US data protection regulations.

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your information
• Service Providers: With vendors who assist in delivering our services
• API Integrations: With platforms you choose to connect
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

You have control over your personal information and can exercise the following rights:

• Access Your Data: Request a copy of all personal information we hold about you
• Correct Your Data: Update or correct inaccurate information
• Delete Your Data: Request deletion of your personal information
• Export Your Data: Download all your data in a portable format
• Opt-Out of Marketing: Unsubscribe from promotional communications
• Restrict Processing: Limit how we use your information

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. When you first visit our website, you will be presented with a cookie consent banner where you can choose to accept or decline non-essential cookies.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, security, and remembering your cookie preferences. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and how users navigate through the site. These are only enabled with your consent.
• Marketing Cookies: Used to deliver personalized advertisements and track marketing campaign effectiveness.

Google Analytics

We use Google Analytics 4 (GA4) to collect and analyze information about how visitors use our website. Google Analytics uses cookies to collect anonymous information such as:

• Pages you visit and time spent on each page
• How you arrived at our website (referral source)
• Your general geographic location (country/city level)
• Device type, browser, and operating system
• Interactions with website elements (clicks, scrolls)

This data is aggregated and anonymized. We do not use Google Analytics to collect personally identifiable information. For more information about how Google uses data, please visit Google's Privacy Policy.

Managing Your Cookie Preferences

You can manage your cookie preferences at any time by clicking the "Manage Cookies" link in our website footer. This will reset your preferences and display the cookie consent banner again.

You can also control cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block all or certain types of cookies
• Set preferences for specific websites

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Active account data is retained while your account remains active
• Voice AI call recordings are retained for 90 days unless otherwise specified
• Billing records are kept for 7 years for tax and legal compliance
• After account deletion, data is removed within 30 days except where legally required

Quantum Connect AI uses Stripe to process payments and provide secure bank account connections. When a customer chooses to connect a financial account, Stripe may collect and process bank account details, account ownership information, and other information the customer authorizes Stripe to access.

Quantum Connect AI uses permitted financial account information only for payment processing, bank account verification, fraud prevention, payment-failure reduction, reconciliation, and customer support. We do not sell financial account information or use it for advertising, lead generation, lending, consumer underwriting, or unrelated purposes.

Our services integrate with various third-party platforms through API connections. When you connect your accounts, you authorize us to access and process data according to that platform's terms.

• CRM platforms (Salesforce, HubSpot, etc.)
• Communication platforms (Twilio, SendGrid, etc.)
• Social media platforms (Facebook, Instagram, LinkedIn, etc.)
• Analytics, marketing tools, and payment processors

Each third-party service has its own privacy policy. We recommend reviewing their policies before connecting integrations.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@quantumconnectai.com or call 1-855-782-6824.

Quantum Connect AI, LLC operates text messaging programs for people who explicitly opt in. We collect mobile numbers only when you provide them, and we store consent evidence for each opt-in, including the date and time, the consent category, the exact disclosure text and version you agreed to, the page the consent was given on, and the IP address and browser user agent used at the time.

We operate two separate consent categories. Non-marketing messages cover working session confirmations, appointment reminders, pilot onboarding, implementation updates, support follow-ups, account notifications, and platform service updates. Marketing messages cover product announcements, demonstrations, automotive technology updates, and occasional offers. Opting in to one category never opts you in to the other.

• Message frequency varies by program and by your activity with us.
• Message and data rates may apply.
• Reply STOP to any message to opt out. Reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is never a condition of purchase.

You can manage or withdraw text messaging consent at any time on our SMS consent page, by replying STOP, or by emailing support@quantumconnectai.com. We retain consent and opt-out records for as long as required to demonstrate compliance.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. Our team in Meridian, Idaho is ready to assist you: