Question 1

Does Hannah answer or place phone calls?

Accepted Answer

Hannah works by SMS text, email and WhatsApp. She does not answer or place phone calls.

Question 2

Can buyers send voice messages?

Accepted Answer

Buyers can send Hannah a voice message by text; she replies in writing.

Question 3

What is Talk to Hannah?

Accepted Answer

Talk to Hannah uses browser speech-to-text with your microphone permission. Hannah replies in writing. Browser support varies; this is browser dictation rather than a phone line.

Question 4

Does the demo use real store data?

Accepted Answer

Demos use example vehicles, prices and store details. They cannot book, hold inventory or send a lead to a store.

Question 5

Is a proposed appointment confirmed?

Accepted Answer

A proposed appointment is not a confirmed booking until the store or its connected calendar accepts it.

Question 6

What is Quantum Connect AI?

Accepted Answer

Quantum Connect AI Inc. is a system-neutral governed execution layer for dealerships and dealer groups, based in Meridian, Idaho. Hannah is the Lead-to-Appointment(TM) Specialist for written lead follow-up and human handoff. Your CRM stays the system of record.

Question 7

How does Hannah work by text, email and WhatsApp?

Accepted Answer

Hannah follows up in writing, asks qualifying questions and proposes appointment times. SMS and email are pilot; WhatsApp scope is confirmed per store. A proposed appointment needs store or connected-calendar acceptance.

Question 8

Can I customize how Hannah responds to customers?

Accepted Answer

Yes, within dealership identity and policy. During onboarding she learns how your store talks: greeting, terms you use, topics she must escalate, quiet hours, channels, and rescue rules. Your BDC manager can approve messages before she goes solo. She does not get free rein to invent price, credit, or trade numbers. Those stay with your desk.

Question 9

Who is Quantum built for?

Accepted Answer

Quantum is built for automotive retail: franchised and independent dealerships, multi-rooftop dealer groups, BDCs, and internet or sales managers. The workflows we support run from inventory to inquiry to appointment to CRM handoff. We lead exclusively with dealerships, not generic service verticals.

Question 10

What is included in implementation?

Accepted Answer

Implementation covers production readiness for your rooftop: system discovery, field mapping, dealer authorization, connector setup, policy and agent configuration, writeback validation, consent and ownership testing, pilot launch, monitoring, documentation, and team enablement. One-time implementation work is quoted separately from recurring platform fees. Exact scope is confirmed in your written proposal, see Pricing.

Question 11

How is billing handled for messaging usage?

Accepted Answer

Included versus metered messaging and AI usage are confirmed in your proposal. Carrier and registration fees and your CRM vendor fees are billed separately.

Question 12

Do I need technical expertise to use the system?

Accepted Answer

No. You keep the CRM and inventory tools you already use. Quantum handles the connection, policy configuration, and onboarding. Managers and salespeople work from familiar CRM records and transcripts, no second shadow CRM for day-to-day ownership. Support is human, from our team in Meridian, Idaho. DMS connections are not available yet; we say that up front on Day 1.

Question 13

How long does implementation take?

Accepted Answer

Timing depends on CRM access, messaging registration, store approvals and validation. Implementation milestones and pilot length are confirmed in the signed proposal.

Question 14

Can I cancel at any time?

Accepted Answer

Cancellation, notice, renewal and implementation obligations are confirmed in your signed proposal.

Question 15

Do you offer volume or multi-rooftop pricing?

Accepted Answer

Multi-rooftop and Dealer Group deployments are scoped under a custom enterprise agreement. Monthly and annual options, any discount, payment terms, renewal, and cancellation policy are confirmed in your written proposal until published on Pricing. Request Pricing or book a demo to scope rooftops, products, and usage.

Question 16

What makes Quantum Connect AI different?

Accepted Answer

We were built by dealership operators for rooftops, not a generic tech vendor. Hannah works for your team, not around it: verified inventory, explicit human ownership, and CRM writeback only when confirmed. Quantum does not replace your CRM. We publish only named, dated, method-described, dealer-approved references, and we have none on the site yet until a store approves theirs. Human support is based in Meridian, Idaho.

Question 17

What platforms do you integrate with?

Accepted Answer

VinSolutions and DealerSocket use dealer-authorized bridges. Elead, Calendar and messaging are pilot. WhatsApp is confirmed per store. DMS is planned. Inspect the connector ledger for methods, permissions and limits.

Question 18

Is there a long-term contract?

Accepted Answer

Contract basis, pilot length, renewal and cancellation are confirmed in your signed proposal.

Question 19

Do we have to change our CRM?

Accepted Answer

Your CRM stays the system of record. Authorized notes and appointment writes depend on connector scope and store approval.

Question 20

What is not included in the monthly price?

Accepted Answer

Your proposal identifies included versus metered usage, implementation, support and third-party costs. Carrier and registration fees and your CRM vendor fees are billed separately.

Question 21

How long before Hannah is working leads?

Accepted Answer

Launch follows approved access, channel registration and workflow validation. Timing is confirmed in the signed proposal.

Question 22

Does Hannah replace our BDC or salespeople?

Accepted Answer

No. She covers the hours and follow-up your people cannot get to, and she steps back the second a salesperson picks up the thread. Your team keeps the relationship, judgment, negotiation, and dealership decisions.

Question 23

What happens if she does not know an answer?

Accepted Answer

She hands it to a human. She never runs credit, never numbers a trade, never negotiates price, and never answers a legal question.

Question 24

What does Hannah never do?

Accepted Answer

Hannah does not answer or place phone calls. Negotiation, credit decisions, trade valuation and legal questions stay with your team. She can collect details and request an appointment.

Question 25

Will she negotiate price or quote payments?

Accepted Answer

No. Hannah has no pricing authority. She may communicate dealership-approved facts from an authorized source, but she does not infer approval, credit tier, lender decision, or payment outcome.

Question 26

Can she post our inventory?

Accepted Answer

Marketplace Engine publishing requires manager authorization and approved staff accounts. Inventory and pricing details come from the authorized source feed. Confirm publishing scope and refresh limits per store.

Question 27

How do handoffs work?

Accepted Answer

Ownership is explicit. When a human accepts the opportunity, Hannah goes quiet (Human Owned). The handoff package includes buyer and contact, vehicle of interest, conversation summary, open questions, appointment status, consent and preferred channel, recommended next action, and response deadline. A sent alert is not the same as an accepted handoff. She may re-enter only under an approved rescue rule.

Question 28

What is Hannah’s role?

Accepted Answer

Hannah is a Lead-to-Appointment(TM) Specialist. She uses approved context, store rules and human escalation for written lead follow-up.

Question 29

Do you publish customer results or references?

Accepted Answer

Only named, dated, method-described, dealer-approved references. We do not publish invented dealership names, quotes nobody said, or numbers without the store and the window they came from. We have no published dealer references yet. When the first store approves theirs, it appears on the site with the name attached.

Question 30

How do you handle consent, quiet hours and opt-outs?

Accepted Answer

Consent, opt-out, quiet-hour and frequency controls support the approved messaging workflow. Review access boundaries and audit records during security review. Your dealership remains responsible for its legal obligations.

Question 31

Do buyers know they are talking to AI?

Accepted Answer

Yes. Hannah identifies herself as an assistant for the dealership, and disclosure wording is configured per rooftop to match your policy and applicable state rules.

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