End-to-End Workflow
Inbound qualification, appointment setting, confirmations, no-show recovery, and long-tail nurture, all handled agentically.
Agentic BDC Agents
The BDC that never misses a shift. Qualify, set, confirm, follow up, escalate, log. Every step, in your CRM, in real time.
Compliance-Gated Dialer
DNC, TCPA, consent state, and quiet hours enforced before the first ring.
Rep-First Escalation
The agent escalates warm handoffs the moment a human touch will move the appointment forward.
Voice + SMS + Email
Runs the full BDC playbook across channels, so the lead gets contacted the way they actually respond.
Never Drops a Lead
Long-tail follow-up cadence keeps every be-back and unwind in motion until it converts or clearly dies.
Live Dashboards
Manager visibility on set rate, show rate, and rep conversion, live, not in a PDF at end of month.
BDC Agent FAQ
What is an agentic BDC agent?
A software agent that runs the BDC workflow end to end: qualify the lead, set the appointment, confirm it, follow up on no-shows, and log every step in the CRM, with human handoff whenever it matters.
Does this replace my BDC?
It replaces the manual dialing and hand-logging. Your BDC team focuses on high-value conversations and escalations, not spreadsheet work.
How is compliance handled on outbound?
DNC, TCPA quiet hours, and consent state are enforced at the dialer layer before any call is placed. Every attempt is logged with reason codes.
Which CRMs are supported?
VinSolutions, DealerSocket, and Elead at full read, write, and webhook depth. Additional CRMs on request.
How does AI qualify dealership leads?
The agent asks the questions required to understand the buyer’s timing, vehicle interest, trade, and contact preferences, then records the outcome in the CRM.
Can AI set appointments for car sales?
Yes. The agent checks verified availability, proposes times, confirms the appointment, and writes it into the CRM.
Does AI replace the BDC team?
No. It automates repetitive outreach and logging so the BDC team can focus on conversations that need a human touch.
How does AI handle DNC and TCPA compliance?
Every outbound attempt checks the Do-Not-Call list, consent state, and TCPA quiet hours before dialing. Violations are blocked and logged.